Your privacy rights across account, gameplay and prize activity

Effective Date: August 12, 2026 Last Updated: August 12, 2026

This Privacy Policy explains how we collect, use, share, retain and protect personal information when you use LuckyLand Slots, create an account, communicate with support, purchase Gold Coins, receive promotional Sweeps Coins, participate in games or request a prize.

Who controls your information

LuckyLand Slots operates within VGW Group. VGW US Inc is the data controller for personal information processed through the US service.

VGW US Inc PO Box 20763 Boulder, CO 80308 United States

Privacy email: [email protected] Account support: [email protected]

Information we collect

We may collect the following categories:

• identity and account data, including name, date of birth, username and account identifiers;
• contact data, including residential address, email and telephone number;
• verification data, including government ID, address evidence, selfie or liveness information and bank-ownership evidence;
• transaction data, including GC purchases, payment references, package contents, promotional SC entries and prize requests;
• gameplay data, including selected coin mode, games opened, play values, results, tournaments, rewards and wallet status;
• technical data, including IP address, device identifiers, operating system, browser, timestamps, cookies and security logs;
• support data, including messages, attachments, call or live-support records and complaint history;
• preference data, including marketing choices, responsible-play controls and communication settings;
• inferred or analytical data used to detect fraud, secure accounts, understand product use and improve service performance.

Payment processors may collect complete card or bank details directly. We receive the references and status information needed to record or investigate a transaction.

How we use personal information

We process information to create and secure accounts, verify age and identity, deliver games, maintain GC and SC wallets, process purchases, review prize requests, answer support cases, prevent fraud, enforce our Terms and Sweeps Rules, comply with legal obligations and administer responsible-play controls.

We also use data to measure service performance, diagnose faults, develop features, personalize permitted communications, manage promotions and protect the integrity of game and transaction records.

Legal grounds and US privacy laws

Depending on the activity and applicable law, processing may be based on performance of our agreement with you, compliance with a legal obligation, consent or a legitimate business purpose such as security, fraud prevention and service administration.

We apply rights required by relevant US state privacy laws, including access, correction, deletion, portability, opt-out and appeal rights where applicable. Some information may be retained or exempt when needed for security, legal claims, transaction records, fraud prevention or regulatory obligations.

Cookies and similar technology

We use cookies, local storage, pixels and comparable tools to keep sessions active, remember settings, secure sign-in, measure performance, attribute campaigns, prevent fraud and understand service use. Some tools are essential; others may depend on consent or an available preference control.

Browser controls can remove or block cookies, but essential account and security functions may rely on them. Marketing preference controls do not stop operational notices about the account or a transaction.

When we share information

We may disclose information to VGW Group entities and vetted providers that support hosting, cloud storage, customer service, communications, analytics, identity verification, payment processing, fraud prevention, cybersecurity, responsible gameplay and prize administration.

We may also disclose information to courts, law-enforcement bodies, regulators, professional advisers or counterparties when required by law, necessary to protect rights and security, or connected with a corporate transaction. Providers receive only the access needed for their assigned role and are subject to contractual or legal duties.

International transfers

VGW Group and its service providers operate in multiple countries. Personal information may therefore be processed outside your state or country. We use contractual, organizational and technical measures required for the transfer and protect the information under applicable law.

How long we retain information

Retention depends on account activity, transaction and prize history, legal obligations, fraud risk, disputes, responsible-play requirements and security needs. We remove or de-identify information when the purpose expires and no legal or operational reason requires further retention.

Account closure does not automatically erase every record. Transaction, verification, exclusion and dispute records may need to remain for defined periods.

Security safeguards

We use access controls, encryption in transit, secure hosting, logging, monitoring, fraud detection, identity checks, restricted staff access and incident-response processes. No system can eliminate every risk, so players must also protect passwords, registered devices and contact accounts.

Contact support immediately after an unfamiliar login, profile change, purchase or redemption entry.

Your privacy choices and rights

Subject to applicable law, you may request:

• confirmation that we process your information;
• access to specific personal information;
• correction of inaccurate information;
• deletion of eligible information;
• a portable copy of eligible information;
• restriction or objection to certain processing;
• withdrawal of consent where consent is the basis;
• opt-out from promotional email, SMS or push messages;
• review or appeal of a privacy-request decision.

Send a request to [email protected]. Include your state of residence, the right you want to exercise and enough information to locate the account. We may verify identity before responding. An authorized agent may need to provide written authority and separate identity confirmation.

Sensitive and verification information

Identity documents, liveness information, payment evidence and responsible-play records receive access restrictions appropriate to their sensitivity. We use them for verification, security, fraud prevention, legal compliance and account safety, not for unrelated public disclosure.

Marketing controls

Players can use an unsubscribe link or account preference control to stop promotional communications. Requests may take a short period to apply across systems. Service, security, legal and transaction messages can continue because they are necessary to administer the account.

Age and children’s privacy

LuckyLand Slots is intended for players who meet the published minimum age of 21. We do not knowingly create accounts for children. If you believe a minor has supplied information, contact us so we can investigate and take appropriate action.

Third-party links

Our service may link to payment providers, support resources or other sites. Their privacy practices are governed by their own notices. Review those notices before providing information outside LuckyLand Slots.

Policy updates

We may revise this Policy when our services, providers, legal obligations or data practices change. The visible Last Updated date identifies the current revision. Material changes may also be communicated through the account, site or registered contact channel.

Contact our privacy team

Email privacy requests to [email protected] or write to VGW US Inc, PO Box 20763, Boulder, CO 80308, United States. For ordinary account support, use [email protected] or the 24/7 Help Center.